Car hires in Downtown, San Jose

Not their fault, the location is not at the airport you take an uber/taxi to it (short ride $27 Uber) I knew this, just forgot. You can drop the car off at the airport rental for an extra $25 though. We had a Toyota Camry it was very comfortable and easy on the wallet with gas prices the way they are.

The agent in San Jose (Akash?) was friendly, professional, and efficient. He stayed past closing time to process our rental. The 2022 Kia Solo we rented was comfortable with capacious head room, good mileage. The return in Walla Walla went smoothly.

Too expensive for a small SUV

Good day. The 2 employees working at The Alameda Hertz San Jose chose not to answer the ringing phone . I began calling them on December 27th, just so as to make sure getting a driver to bring me all the way there for my confirmed car rental would not be a big waste of time. Sadly after trying to get thru on the phone , I got a ride there. Only to witness both employees letting the phone ring right before my eyes, yet never answering it once. I also was told I’d be put on a wait list for a car that was not there. The wait list was hand written on a paper with at least 30+ names ahead of me on it. #1 issues are the phone wasn’t attempted to be answered, yet there are 2 customer service employees working there. I see 1 who could answer calls every few minutes, and photograph vehicles and another who could greet customers / check in reservations. I also see that a general manager was not present to help, nor was a assistant manager there to help if it was so busy. Bottom line , no one absolutely no one tried to answer phone calls therefore waisting our time going there. Just wanted to know if there was a car there for my reservation or not before going there. Spoke to a hertz supervisor Erik on the phone to see if he could get the employees there to answer the business phone , and surprise! Erik supervisor could NOT get them to answer their business phone. He also could not get the General Manager mr Pham to answer his phone either. So a business that chooses deliberately to NOT answer calls during business hours. For safety reasons, I chose to call ahead to make sure it would it be a waste of time Togo there. But I got a driver to bring me there since no one would answer the business phone. Time terribly wasted. -Alexia

There were no cars available when I arrived! I was charged but got nothing except a lot of grief!

They had no cars and did not make an effort to get the car so I had to take a bus instead. I will never assume your reservation system and their horrible business works again.