BMW car hires in Lisbon

We made a reservation for 6pm. We arrived a bit late at 6:20pm and everyone was gone. Wasn't easy to find because there's no outside sign and it's inside another company's garage. Tried calling the number and got no response (thus the delay trying to find the location) To find where the staff was, a worker from another company in the building gave the sixt team a call on their personal numbers and apparently everyone already went home. Was very surprising considering it's next to the airport to have it close so early. We had plans in the south that night so we had to find another booking at another company last minute. Never received a call, email, etc asking where we were.

Super quick, friendly and helpful. Car was in great condition.

Free upgrade. Pleasant helpful staff. No hassle return.

Buyer beware!!! We arrived into Lisbon at 11pm. When we found the counter, the reservation was there, but instead of the automatic economy car we requested, they had us in for an e-car. Our itinerary was far too extensive to have to charge a car for 4 hrs every 200km. When I refused the car, they charged us double. There was nothing we could do but pay double for the car we previously booked. Since I got the extra insurance with the third party booking company, they told me I didn’t need it with them and later in the week, I found out we had no insurance on this vehicle. How disappointing this whole experience has been. After multiple attempts, I’m still trying to get this resolved. But I’ve yet to hear back from the person I finally managed to connect with while in Spain. I think it’s only fair to get the price originally quoted with the itinerary I still have! Obviously I would like my originally quoted price. Very unhappy customer!

all is ok

Carjet, the broker cancelled our reservation. Therefore I had to book direct from Sixt at the desk and that was more expensive. That was a little bit disappointing....

Very poor customer service! I end up paying 300 Euro extra coverage with Surprise rental although I have already paid for full coverage when I booked with Kayak! They didn't accept any debt card or cash with my approval of credit card authorization, they asked to block 1600Euro on my card as a condition,! I have never seen this anywhere in Europe! I rent a car every year everywhere for the last 30 years ans i have never experienced such a complicated process! Therewas no variation of cars except a tiny fiat 500 which was too small for my family and I, although I have booked a medium size online! Also, Kayak online booking experience wasvery poor cause they end up witha double booking with enterprise car rental a d I lost all my down payment

Service is quick snd efficient. Cars sre great. No waste of time in the pickup snd drop off

Staff are helpful

Arrive early if it’s a weekend, line is quite long

It was easy to rent a car and they were helpful. Plus it was a really affordable way to explore Portugal!

Pick-up at Lisbon Airport was a nightmare. We spent about 3 hours waiting for our number to be called. Then the car description was incorrect and our luggage wasn’t going to fit. The car they wanted to upgrade us to was an extra $4,000 so we decided to cancel our reservation and go to another car rental company. Overall, it was a terrible experience.

I got to the counter and they demanded I either pay three times a day what I’d already paid to rent the car or leave a $900 deposit. Then when I refused to rent the car they refused to cancel the reservation. I will never rent from this company again.

Long waiting time at Hertz Lisbon Airport

I rented a automatic and got a stick shift. The line was long and I waited for more than one hour to get a car. Then the car died in the middle of the trip. A nightmare! Avis has to rent a taxi to take me to the final destination.

They didn't let me use my online booking from Kayak. They said it needed at least 1h to access their booking in their system (they didn't even try). The employee at the counter asked me several times to cancel my booking with Kayak. As they gave me no choice, I ended up renting another car with them at a more expensive rate. It was truly a bad experience.

We were quoted a price, we triple checked that this was the pre-paid final price. We turned in the car a day early and were charged DOUBLE the quoted price - over 400 Euros more!

Reception staff and manageress Ines at Lisbon airport were good-natured and super helpful.