Tesla car hires in Auckland

Nothing

I liked the helpful staff

Worst experience ever. Called in the am to tell me they did not have a car but would have one later that day. I called two hours to verify they would have a car before close. They told me they were waiting on the truck to arrive with the SUV’s and were given permission to stay after close until all customers received their rental. Needless to say it’s been a week after my reservation and never received my rental. The company did not make any type of follow up call about my rental. I was forced to find another vehicle during my kids spring break. This reservation was made a month in advance AND they called me a couple days prior of the reservation to confirm. I will never rent from Budget again.

Beware the insurance scam. Declined the coverage on kayak and they still added it back in at the rental counter. Had to fight with Thrifty to remove it.

My experience with Thrifty and Kayak was beyond disappointing. I booked a one way trip with a minivan from the Orlando airport as our family’s flight was canceled. After waiting in a long line, the agent (who refused to provide his name) told us that there were no more minivans available and that they only had four seat sedans. I reiterated that we booked a minivan because there were six members of our family. He said we could probably seat five in the sedan, but then became very rude and borderline hostile when I said that wouldn’t be possible because there were six of us. I asked if he could tell me the cost of a second vehicle and he said he couldn’t. Additionally, prior to arriving at the airport a family member had called both Kayak and Thrifty to confirm we’d be able to modify the drop off location from Boston to the Savannah airport and was told that was possible at the rental counter. When I asked the man at the rental counter he said that was not possible and that I had to modify this with Kayak. I, as well as family members tried calling Kayak multiple times from the counter and the calls were either dropped or we were told to use the website. When we went to the Kayak website to modify the drop off location, we all kept getting errors saying the reservation couldn’t be found. Needless to say, the experience was incredibly stressful, unfriendly, and inoperative for our family’s needs. I am still working on receiving a refund for the money I was charged for insuring the car I never rented. Our family spent nearly $1000 on an Uber to drive the 4 hours we needed the car rental for - a cost that should be reimbursed by Kayak. What an incredibly unacceptable experience trying to use Thrifty through Kayak - a family of six (including children) were left stranded with no options for a resolution.

Everything went fine. Great car and a good price. The return was only made difficult due to roadworks around the car yard.

Very good service..the vehicle we hired was very clean,comfortable and economical. Plenty of room for extra passengers and luggage.

The car was an excellant choice for the New Zealand roads, nimble and quick when needed. the staff of the agency was very helpful and informative. Over all an excellant experience.

Excellent overall

Everything was wonderful. Had a really pleasant time renting from alamo

The gentleman at Alamo upgrade us to a Toyota Prado at an excellent price. The service was easy and efficient, I will be a returning customer for sure. John Fieldus

Pick up was quick and easy as was the drop off. Friendly and helpful staff. Our only wish is that the inside of the vehicle would have been cleaned better. It was vacuumed and litter free but the leather seats and interior windows needed cleaning/wipe down.

I had rented a car months in advance. My flight was delayed by a few days so I attempted to contact Hertz. Since I was delayed I asked if my car could be held for a few days (remember it's already paid for). They said they were unable to help me and I'd have to rebook it costing me a thousand dollars more. It turned into a headache and to be frank their outsourcing of customer service was dreadful.

Better signage at the Auckland airport regarding the location of the rental car return would be very beneficial for people unfamiliar with the airport. Once in the return area an attendant to help find a parking spot that was a Hertz designated or at least better signage would also be beneficial to people unfamiliar with the process. These things may not be in your control but my perspective would improve the experience for me.