Car Hire at Kamloops Airport

I booked for an economy vehicle cause gonna be there’s 5 of us in the vehicle. I got to enterprise and they’re saying they only have a 4 seater. They couldn’t offer me the other ones they have which are SUVs cause apparently I need to be 28 to be able to (which I know was BS). Right when we came to an agreement for me to take the 4 seater for a lower price, a customer came and returned a crossover suv. I asked if I can get that instead and they agreed. They cleaned it for less than 5 minutes when I said I’m not in a hurry cause I’d really rather have a fully sanitized vehicle. But I get in the vehicle and it smelled really bad, like mad sweat. Left the city at 3AM, took the highway and found out the vehicle shakes REALLY BAD when going 80km/h and above. Considering we’ll be driving for 4hrs on the hway, we didn’t feel safe being in it at all. But we all got to be somewhere for work so we went through with it. It’s to the point we couldn’t even talk to each other cause our voices were shaking so much. Called the company in the morning to get my vehicle replaced and was told to contact rental companies in the city I’m going to to get it replaced. No compensation, no empathy, no nothing. So I called a bunch of places in the city and was told that all their vehicles are out and won’t have one til 2 days after. Except for the airport location which is a very inconvenient 35min drive from where I was staying. Anyways, got my vehicle replaced. Clean economy car. But I was just feeling so frustrated how the workers did not have any empathy at all. Well, they let us bring the vehicle back without a full tank but with all the stress we had to go through, risking at safety and all, I think that compensation was not enough at all. Very disappointed.

I reserved a standard SUV for a one-way trip (Kamloops-Vancouver). The reservation voucher clearly reads free miles and did not mention anything about a one-way droop fee. Well, I was charged both items equivalent to 25% of the total cost quoted. It did not matter that I complained about this issue to customer support, I still got charged Not doing business with Enterprise anymore