The Palace, a Luxury Collection Hotel, Madrid
8.8
Very good
(1287)
5 stars
Updating price...

The Palace, a Luxury Collection Hotel, Madrid

5 stars
Plaza de las Cortes, 7, 28014 Madrid
8.8
Very good
1287 reviews
Updating price...

Available rates

Sat 2/5
Sun 3/5

The neighbourhood - Cortes

Plaza de las Cortes, 7, 28014 Madrid

What's nearby

  • Palace of Villahermosa1 min walk
  • Fuente de Neptuno2 min walk
  • Saint Sebastian2 min walk
  • House-Museum of Lope de Vega3 min walk
  • Palace of Marques de Miraflores4 min walk
  • Palace of la Bolsa de Madrid5 min walk
  • Congreso de los Diputados2 min walk
  • Museo Thyssen-Bornemisza2 min walk
  • Ateneo de Madrid3 min walk
  • Teatro de la Zarzuela4 min walk
  • Museo del Prado5 min walk
  • Cine Estudio5 min walk

Reviews

8.8
Very good
1287 verified ratings
Wonderful
747
Very good
174
Good
146
Okay
64
Fair
72
Mediocre
32
Poor
52

Summary of reviews

Guests say
Guests appreciated the hotel's excellent location and the high quality of service provided by the staff, who were often described as friendly and attentive. Cleanliness and bed comfort were also positively noted, contributing to a pleasant stay. The breakfast received favorable mentions for its variety and quality. However, some guests experienced issues with reception, noise, and certain amenities, which detracted from their overall experience.
AI-generated from customer reviews
Location10 out of 10
Service9.5 out of 10
Breakfast7.5 out of 10
Cleanliness7 out of 10
Bed Comfort6.5 out of 10
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Score by provider

All reviews

9.0
Wonderful
Shih-wen, Mar 2026
Pros (+) The staff can be more inviting not just when they have time between talks. But overall was good.
Cons (-) The staff especially at the front were not opening the doors for everyone. They only do it when THEY are bored I guess? Coz I do see them free but not helping. And this is a minus to the brand. Too bad.
10
Wonderful
Daniel, Feb 2026
Pros (+) This property is just fabulous.
10
Wonderful
Monica, Feb 2026
Pros (+) Beautiful clean great breakfast good location great staff
10
Wonderful
Sven, Feb 2026
Pros (+) Great view and Great Service. Mandy thanks to David Rodriguez and his team.
10
Wonderful
Israel, Jan 2026
Pros (+) Staff service, location, beauty of structure
10
Wonderful
Johannes, Jan 2026
Pros (+) Everything, interior, bar, breakfast space in the large atrium
Cons (-) Maybe the small size elevator but it’s a minor issue
10
Wonderful
Gera007, Jan 2026
Pros (+) I've stayed at this luxury hotel several times before and I can say it's an incredible place to explore and comfortably stay in Madrid. The breakfast is spectacular, the place and the food is amazing !!!! And I also have to mention that the best service at reception is from Mr. Juan, always attentive and ready to solve any problem. I'll be staying there again soon...
10
Wonderful
Carla, Jan 2026
Pros (+) Fantastic location, beautiful hotel, great breakfast buffet and amazing staff!
Cons (-) Nothing
9.0
Wonderful
Amani, Jan 2026
Pros (+) Everything was perfect
Cons (-) I gave them 9 because the hotel location is a little pit far from the attractions need 15 to 20 min walk.
9.0
Wonderful
Hanin, Jan 2026
Pros (+) It is very clean and quiet
Cons (-) It is very big and rooms are very far

Amenities

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee machine
  • Valet parking
  • Business centre
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 15:00
Check-out: Prior to 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.