The Palace, a Luxury Collection Hotel, Madrid
8.9
Very good
(1277)
5 stars
Updating price...

The Palace, a Luxury Collection Hotel, Madrid

5 stars
Plaza de las Cortes, 7, 28014 MadridGo to location section
8.9
Very good
1277 reviews
Go to reviews section
Updating price...

Overview

Facing the majestic Neptuno Fountain, The Palace, a Luxury Collection Hotel, Madrid is ideally placed within the UNESCO accredited Landscape of Light district. Both witness and actor, this Madrid hotel in the city center is embedded in the cultural f…Marriott
Facing the majestic Neptuno Fountain, The Palace, a Luxury Collection Hotel, Madrid is ideally placed within the UNESCO accredited Landscape of Light district. Both witness and actor, this Madrid hotel in the city center is embedded in the cultural fabric of the capital and is in easy walking distance of its most impressive cultural institutions that form the prestigious Golden Triangle of Art. Honoring heritage and modern living, 470 handsomely elegant guestrooms, suites and connected rooms, perfect for families, in Madrid, reflect the fascinating history of a bygone century. Esteemed within Madrid's high society, The Palace Hotel is a destination of choice for elegant gatherings, where discerning guests enjoy fine cuisine and crafted cocktails.With a long-standing reputation for exceptional events, it continues to host milestones across generations, orchestrating style and meaningful moments in a palatial setting, always with a warm, gracious welcome.Marriott
8.9
Very good rating
Based on 1277 verified guest reviews

Available rates

Sat 1/8
Sun 2/8

The neighbourhood - Cortes

Plaza de las Cortes, 7, 28014 Madrid

What's nearby

  • Palace of Villahermosa1 min walk
  • Fuente de Neptuno2 min walk
  • Saint Sebastian2 min walk
  • House-Museum of Lope de Vega3 min walk
  • Palace of Marques de Miraflores4 min walk
  • Palace of la Bolsa de Madrid5 min walk
  • Congreso de los Diputados2 min walk
  • Museo Thyssen-Bornemisza2 min walk
  • Ateneo de Madrid3 min walk
  • Teatro de la Zarzuela4 min walk
  • Museo del Prado5 min walk
  • Cine Estudio5 min walk

Reviews

8.9
Very good
1277 verified ratings
Wonderful
745
Very good
173
Good
141
Okay
64
Fair
70
Mediocre
32
Poor
52

Summary of reviews

Guests say
Guests consistently praised the hotel's service, highlighting the professionalism and attentiveness of the staff, especially at breakfast and in general guest interactions. The location was frequently mentioned as a major advantage, being central and convenient for various activities. Breakfast offerings were appreciated for their variety and quality, and the overall cleanliness of the hotel, including rooms and common areas, received positive remarks. While there were some negative comments regarding check-in experiences, noise, and certain amenities, the majority of guests found their stay enjoyable due to the high standards in service, location, breakfast, and cleanliness.
AI-generated from customer reviews
Service9 out of 10
Location8.5 out of 10
Breakfast8 out of 10
Cleanliness7.5 out of 10
Sort by:Most recent

Filters

Review rating
Traveller type
Time of year

Score by provider

All reviews

9.0
Wonderful
Visra, July 2026
Pros (+) Perfect location. Grand and well preserved property
Cons (-) Staffs can be trained better. They took away glasses and didn’t replace them. And some miscommunications at the reception
5.0
Fair
Essam, June 2026
Pros (+) Nothing means nothing
Cons (-) One of the worst experiencs i’v ever had, very old rooms, smelly, and cannot see anything good there more than the valet parking team. The reception people never ever smiled, the gym is very small and even the pair of dumbbells is not there. Worst thing ever the dirty carpets and the washrooms.
9.0
Wonderful
Shih-wen, Mar 2026
Pros (+) The staff can be more inviting not just when they have time between talks. But overall was good.
Cons (-) The staff especially at the front were not opening the doors for everyone. They only do it when THEY are bored I guess? Coz I do see them free but not helping. And this is a minus to the brand. Too bad.
10
Wonderful
Daniel, Feb 2026
Pros (+) This property is just fabulous.
10
Wonderful
Monica, Feb 2026
Pros (+) Beautiful clean great breakfast good location great staff
10
Wonderful
Sven, Feb 2026
Pros (+) Great view and Great Service. Mandy thanks to David Rodriguez and his team.
10
Wonderful
Israel, Jan 2026
Pros (+) Staff service, location, beauty of structure
10
Wonderful
Johannes, Jan 2026
Pros (+) Everything, interior, bar, breakfast space in the large atrium
Cons (-) Maybe the small size elevator but it’s a minor issue
10
Wonderful
Gera007, Jan 2026
Pros (+) I've stayed at this luxury hotel several times before and I can say it's an incredible place to explore and comfortably stay in Madrid. The breakfast is spectacular, the place and the food is amazing !!!! And I also have to mention that the best service at reception is from Mr. Juan, always attentive and ready to solve any problem. I'll be staying there again soon...
10
Wonderful
Carla, Jan 2026
Pros (+) Fantastic location, beautiful hotel, great breakfast buffet and amazing staff!
Cons (-) Nothing

Amenities

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee machine
  • Valet parking
  • Business centre
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 15:00
Check-out: Prior to 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.