All reviews
The room was very small and we had expected a lot more for the money.
It was very overpriced compared to other hotels we stay in in london such as Sanderson, Mayfair and lanesborough
style and staff
it was all good
Very clean and very nice staff, they gave us a free upgrade. Really made us like vip guests
Have nothing bad to say
Fab location, friendly staff/team members.
Description misleading! I got the room because it has a terrace and I love fresh air/daylight. What was not mentioned was that it was shared with a few other rooms! I had to keep my curtains drawn throughout my stay (keeping daylight out) because anyone passing could see in the room - no privacy! Soundproofing was non existant. Room small and a far cry from the photos. In the evening lighting was ...Read more
Love the atmosphere , staff is super cool and helpful👌🏼
The locations excellent , for food , shopping , gyms , transport , events , theatre , art . The hotel entrance is like an entrance to German techno club Bergheim or art installation , even the entrance is an experience . The steam room is excellent , quite hot , the cocktails , food , vibe etc it’s all impecable really . They even had gong healing meditation and reiki . Just wow . I loved it .
One niggly thing . The steam room is included for hotel guests but if one wants to use the salt scrub or mud that’s in the steam room area that’s an extra £120 and well that’s got to change . There’s a floatation tank for another £120 & not a pool so if the only thing the guests can use is the steam room , well then guests really shouldn’t be charged £120 for that .
Beautiful hotel, however disappointed with the bar closing very early for such an establishment. I upgraded to the best suite as the terrace rooms were small for the price. If you are charging £600 + for a small room, then you expect all of the communal areas ie bar to be open later. The barman informed me they would stop serving cocktails at 2130 !!!! The Mandrake suite was very nice but the room...
Bar closing early, a lot of details in an expensive room where not checked to make sure they are working.Read more
Everything about it was fantastic !
unique quirky great vibe
The hotel facilities albeit not extensive are beautiful. I have particulatly enjoyed the artworks and design of the space over the years.
The personnel needs more training as those at the reception have become ruder, more impacient and less accomodating to customers. As a 5 star hotel, the experience should be seemless and the staff very friendly. I have been well treated by Simone Strnad. However, other people at the reception have not been welcoming and friendly during my recent stays. The experience at the hotel does simply not f...Read more
