All reviews
The hotel is quiet and the staff is very polite and accommodating.
The location is not bad, but it is not close to any station or the city center, so a taxi is always required to move around.
The staff were extremely kind and welcoming, and overall it is a very good hotel with services fully in line with expectations.
A wider and more suitable selection of snacks or finger food at the bar.
A beautiful, calm very nice space.
The hotel was located inside the park, and right next to the zoo, which made it very quiet, definitely very beautiful in the spring summer months, and made it unique, one of the reasons why I selected it. The gym room was very well equipped, clean and available. The SPA area was very beautiful, and well equipped, although perhaps missing a few more chaises longues. The staff were very friendly (sp...
It seemed that the hotel has just opened after vacation, or was only partially open. The staff did not seem to know each other or their tasks, there was painters walking around the hotel, walking into the pool area etc. There seemed to have been a reduced staff also, who were not able to help us with some requests which seem relatively easy. The TV software in the room was not working well at all,...Read more
Location and cleanliness
Nothing
There was an excellent choice at the breakfast bar.The location is very quiet, a little away from the the city centre, which was what we wanted. The staff were extremely helpful.
My stay at this hotel was very frustrating. The first room I was given was extremely dirty, old, and badly maintained. I had to wait over an hour and move rooms twice before a clean one was finally found. During that time, I wasn’t even offered a complimentary coffee or water. After I left, the hotel double charged my credit card. While the duplicate charge was refunded, I received €21 less due to...Read more
Location
The room was not properly cleaned!
The location of the hotel is great - right next to a beer garden/park. The food & drinks in the garden were just great and keenly priced, also a restaurant there that you could book in advance for breakfast/brunch. We had a room overlooking the zoo which was lovely. Bed was super comfy.
Overpriced for the room - it wasn't super luxurious and my husband stays in Berlin for work and was disappointed with the value for money. We opted out of breakfast due to the price and had some great experiences outside the hotel. Also we had to ask 3 times for the coffee machine to be mended/replaced - it didn't work dispensing warm rather than hot water.
