Resorts World Genting - First World Hotel
6.3
Okay
(7094)
3 stars
Updating price...

Resorts World Genting - First World Hotel

3 stars
Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000
6.3
Okay
7094 reviews
Updating price...

Overview

Rating
Resorts World Genting - First World Hotel is situated 51 km from Kuala Lumpur and is directly connected to Sky Avenue Lifestyle mall with a variety of outlets and Genting Casino. Rooms are well equipped with satellite TVs, international direct dial tBooking.com
Resorts World Genting - First World Hotel is situated 51 km from Kuala Lumpur and is directly connected to Sky Avenue Lifestyle mall with a variety of outlets and Genting Casino. Rooms are well equipped with satellite TVs, international direct dial telephones and a fan to complement the cool mountain air. Tea and coffee making facilities and a safety deposit box are provided. For business and conference options, a grand banquet hall with a 2,500 seat capacity and conference rooms are available. Self check-in kiosks and WiFi access are available at the lobby area. Lobby Café serves local Malaysian favourites all throughout the day. For a drink or two and live music, guests can head to The Patio Bar and Lounge. First World Hotel is 1.5 hours by bus from Kuala Lumpur. A cable car ride from Genting Skyway Station takes 11 minutes and a further 10 minutes on foot.Booking.com
Rating
6.3
Okay
Based on 7094 verified guest reviews

Available rates

Thu 1/5
Fri 2/5

The neighbourhood

Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000

What's nearby

  • Genting Theme Park0.13 km
  • Resorts World Genting0.24 km
  • Genting Arena of Stars0.24 km
  • First World Plaza0.31 km

Reviews

6.3
Okay
7094 verified ratings
Wonderful
1462
Very good
1103
Good
1192
Okay
1058
Fair
765
Mediocre
593
Poor
921

Summary of reviews

Guests say
Guests appreciate the convenient location of the hotel, especially with its proximity to various indoor activities and amenities. However, many reviews highlight issues with the check-in process, which can be chaotic and lengthy. Cleanliness is also a concern, with some guests reporting dusty or poorly maintained rooms. Overall, while the hotel offers a good price point for its location, improvements in service and room quality are needed.
AI-generated from customer reviews
Cleanliness5 out of 10
Location5 out of 10
Service3 out of 10
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Score by provider

All reviews

7.0
Good
Amy, Apr 2025
Pros (+) Frankly we always look for short cuts to our intended spot from hotel Tower 3. Am not sure where is our location when whenever we explore plaza / outdoor team park like a map indicating our present location like " I am here" on the same floor like sky avenue,
Cons (-) We have to locate the hotel Coffee Terrace for breakfast.
5.0
Fair
Sl, Apr 2025
Pros (+) Location
Cons (-) Checkin took almost 3 hrs. Staff were not at all friendly. Everything is in a mess. It was really difficult to find the route map. Complementary breakfast restaurant was very far and it took almost one hour to locate it as no staff was able to tell where exactly was the restaurant.
7.0
Good
Kaushik, Apr 2025
Pros (+) Indoor and outdoor parks are next to hotel property. Room was clean.
Cons (-) Rooms are not spacious, recommended only if you want a bed to sleep at night. Next door guest was smoking in the room. Room walls are not sound proof, mid night next door guest taking shower disturbed our sleep.
8.0
Very good
Lip, Apr 2025
Pros (+) Convenient. Food is nearby
Cons (-) The check in
5.0
Fair
S, Apr 2025
Pros (+) location
Cons (-) checking in facility
1.0
Poor
Nigel, Apr 2025
Pros (+) Check in was a tedious procedure. Waited 3 hours after the check in time. The self check in kiosks were malfunctioning and the staff did not seem to care. If they did not have a monopoly they would be empty.
Cons (-) Check in was a disaster. Room view faced another room. TV did not work. Drab room. Toilet space very crammed.
3.0
Poor
Jeffrey, Apr 2025
Cons (-) the checking in process is horrendous... Waited for about 3 hours before checking in..Unbelievable...
3.0
Poor
Thomas, Apr 2025
Pros (+) Affordability of the accomodation and the location
Cons (-) The checking in process was by far the worst I have ever experienced anywhere in the world
1.0
Poor
Rashid, Apr 2025
Pros (+) Only the central location was ok, even then there is not any way to get out of hotel premises to see around what does not belong to the same hotel.
Cons (-) Waiting time is at least 3 hours to get checked in manually. Auto check-in works only for 20% people. If you booked through a portal of booking com. Then first you need to stay in a queue and this you know one you were already in 2 queues. 20 minutes in the queue and she should enter only your passport number, so that you are able to check in over machine. But she wrote with seeing your passport t...
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5.0
Fair
Saurabh, Mar 2025
Pros (+) Location only
Cons (-) Staff behaviour..

Amenities

  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Room service
  • Coffee shop
  • Business centre
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 15:00
Check-out: Prior to 11:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.