Resorts World Genting - First World Hotel
6.2
Okay
(7540)
3 stars
Updating price...

Resorts World Genting - First World Hotel

3 stars
Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000
6.2
Okay
7540 reviews
Updating price...

Overview

Family-friendly hotel with 2 restaurants connected to the convention center in Genting Highlands This smoke-free hotel features 2 restaurants, a full-service spa, and a casino. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe …Expedia Group
Family-friendly hotel with 2 restaurants connected to the convention center in Genting Highlands This smoke-free hotel features 2 restaurants, a full-service spa, and a casino. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe are onsite. Resorts World Genting - First World Hotel offers 6083 accommodations with complimentary toiletries. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Recreational amenities at the hotel include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
6.2
Okay rating
Based on 7540 verified guest reviews

Available rates

Tue 23/12
Wed 24/12

The neighbourhood

Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000

What's nearby

  • Genting Theme Park0.07 km
  • Resorts World Genting0.33 km
  • Genting Arena of Stars0.33 km
  • First World Plaza0.33 km

Reviews

6.2
Okay
7540 verified ratings
Wonderful
1522
Very good
1164
Good
1241
Okay
1120
Fair
812
Mediocre
660
Poor
1042

Summary of reviews

Guests say
Guests appreciated the hotel's excellent location near attractions, but many expressed dissatisfaction with the service, cleanliness, and value for money. Issues included long wait times for service, dirty rooms, and inadequate amenities. Breakfast arrangements were also a common complaint, as it was located far from the hotel and lacked basic provisions.
AI-generated from customer reviews
Location9 out of 10
Service3 out of 10
Cleanliness2.5 out of 10
Breakfast2.5 out of 10
Value for Price2 out of 10
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Score by provider

All reviews

3.6
Poor
Anonymous, Dec 2025
Worse worse worse hotel with worse facilities with zero hospitality not worth for money
7.6
Good
Anonymous, Dec 2025
It's not my first time staying here, but it is my first time booking through Agoda. Just be prepared, if you book through a third party like Agoda, you'll have to validate your booking at the assistant counter. There's usually a long line there, and people have a million questions and issues. I'm honestly never booking through Agoda or any other third party again.
3.6
Poor
Anonymous, Dec 2025
It was a terrible experience, the room was too small for the price, and no amenities provided , my first and last!!
2.4
Poor
Anonymous, Dec 2025
Super terrible experience staying at this premium-priced but low quality hotel. Now I understand why the Genting Group owner is super rich. They charged RM***/night for a room you only pay around rm*** if you are staying in KL. The 3D graphic they have been advertised in the booking is totally different than its actual room you will get. Look at all my uploaded real photo of the small room with lo...
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6.8
Okay
Anonymous, Dec 2025
Room is very basic. But nice stay with family.
2.0
Poor
Anonymous, Dec 2025
room too small
3.6
Poor
Anonymous, Dec 2025
book Y room but look like normal very small.
3.6
Poor
Anonymous, Dec 2025
Smelly room
2.0
Poor
Anonymous, Dec 2025
This is the worst place a hotelier could ever imagine! The resort management and the entire team needs serious retraining. The self-service check-in system is extremely glitchy and repeatedly fails to read passports without chips. My family and I only managed to check in at 7:30 pm after four and a half hours of frustration, being bounced around by poorly trained staff. I even had to beg to be pla...
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3.6
Poor
Anonymous, Dec 2025
This is the worst place a hotelier could ever imagine! The resort management and the entire team needs serious retraining. The self-service check-in system is extremely glitchy and repeatedly fails to read passports without chips. My family and I only managed to check in at 7:30 pm after four and a half hours of frustration, being bounced around by poorly trained staff. I even had to beg to be pla...
Read more

Amenities

  • Fitness centre
  • Restaurant
  • Room service
  • Coffee shop
  • Business centre
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Meeting/Banquet facilities

Things to keep in mind

Check-in: From 15:00
Check-out: Prior to 11:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.