Resorts World Genting - First World Hotel
6.3
Okay
(8259)
3 stars
Updating price...

Resorts World Genting - First World Hotel

3 stars
Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000
6.3
Okay
8259 reviews
Updating price...

Available rates

Fri 27/3
Sat 28/3

The neighbourhood

Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000

What's nearby

  • Genting Theme Park0.15 km
  • Genting Arena of Stars0.34 km
  • First World Plaza0.27 km
  • Resorts World Genting0.34 km

Reviews

6.3
Okay
8259 verified ratings
Wonderful
1652
Very good
1257
Good
1324
Okay
1228
Fair
869
Mediocre
764
Poor
1165

Summary of reviews

Guests say
Guests appreciated the hotel's excellent location near attractions, but many expressed dissatisfaction with the service, cleanliness, and value for money. Issues included long wait times for service, dirty rooms, and inadequate amenities. Breakfast arrangements were also a common complaint, as it was located far from the hotel and lacked basic provisions.
AI-generated from customer reviews
Location9 out of 10
Service3 out of 10
Cleanliness2.5 out of 10
Breakfast2.5 out of 10
Value for Price2 out of 10
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Score by provider

All reviews

3.6
Poor
Anonymous, Mar 2026
Sorry I'm unable to go there
10
Wonderful
Anonymous, Mar 2026
complete facilities....
6.0
Okay
Anonymous, Mar 2026
room is super small with no window
3.2
Poor
Anonymous, Mar 2026
Waited for 5 hours to get room key and keep asking you to take queue number if any thing go wrong. Staff attitude sucks. No standard. Never ever book this hotel.
8.8
Very good
Anonymous, Mar 2026
Overall, the location is quite decent, but Tower 2 is more convenient compared to Tower 3. Tower 2 has many shops just downstairs, while Tower 3 is slightly further away. However, Tower 3 is closer to the parking area and is said to be newer. As for the room, I personally like the layout, especially the separated bathroom design. The shower, toilet, and sink are all divided, which makes it more co...
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6.8
Okay
Anonymous, Mar 2026
Provide 3 in 1 soap ONE SOAP CLEAN ALL !! Lobby like wet market crowed! Luckily staff very helpful for self check in and convient check out.
6.0
Okay
Anonymous, Mar 2026
Small room. Bed mattress was not comfortable. Can’t lock bathroom doors. No hangers in bathroom. Only good thing is the location.
8.8
Very good
Anonymous, Mar 2026
Very accessible to Sky World Theme Park and Sky Casino. We can self check-in and out at machine, no need to receptionist table
6.0
Okay
Anonymous, Mar 2026
So dirty
5.6
Fair
Anonymous, Mar 2026
Room is very small, not many amenities inside the room, need to clean beds inside room more often

Amenities

  • Fitness centre
  • Restaurant
  • Room service
  • Coffee shop
  • Business centre
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Meeting/Banquet facilities

Things to keep in mind

Check-in: From 15:00
Check-out: Prior to 11:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.