All reviews
The property is in a good location near Japan Town. The staff on the day side and night side are very friendly.
The property is dated. My room had some problems. One of the floor lights did not work which made the room very dark. There was a wall plate that had fallen down near the baseboard and exposed wires were visible. On day when I went out to de the city I left two large bottles of water in my room that were bought from Starbucks. When I got back later that night my room had been cleaned and the two b...Read more
location and friendliness of staff fantastic location, ive stayed here twice. you can easily walk to japan town, coffee, food, etc. free coffee, sherry and cookies each evening
bed and pillow were too soft, hotel, while it is old and quaint, it feels a bit worn down, breakfast options are limited, computer in the lobby is VERY slow
Great location in lower pacific heights within walking distance of big choice of restaurants and bars (we walked to Polk Street every evening). I enjoyed walking the neighbourhood loooking at the old houses and it felt very safe. Well renovated victorian Grande Dame, but decor is of the style so don't expect modern. We walked from the hotel to the wharf (took about an hour with Lombard street on t...
No tea and coffee facilities, or fridge in the room so had to come downstairs in my PJs to get my early morning coffee.Read more
Loved that they provided breakfast, cookies and sherry, and a very comfortable bed.
Not many amenities in the room. No ac or heating unit. No mini fridge to store our leftover food.
Liked the atmosphere
Musty
Charming decors, spacious room, good location near Japantown, pleasant staff
Some facilities worn, like the shower unit. Mattress a little soft. Breakfast adequate but not high quality.
The staff greeted us, and there was a warm ambiance with fireplaces in the lobby. There was sherry and cookies, along with breakfast. The bed was comfortable, and it is in a lovely neighborhood with a parking lot. Quaint hotel in a good location.
The only reason I gave it a 9 instead of a 10 is because there was only a table/nightstand next to the bed on one side. With two people in the bed, we need a nightstand on both sides of the bed.
Staying at the Queen Anne is like stepping back time. Beautiful, sumptuous furnishings, little nooks that you can hide away in with a good book and a complimentary sherry to finish off a busy day. A generous continental breakfast is included which was delicious. We had an Executive Suite which was spacious and very clean. The bathroom was a good size. The location was good, very close to Japantown...
The hotel needs a bit of tlc. The carpet in our room needed replacing or, at least, shampooing and the elevator carpet was thread bare in a couple of places. Neither of these things would prevent us from staying again.Read more
The bed was comfortable and the authentic decor gave the hotel a historic vibe. I enjoyed the comfort of the large lobby area. The free breakfast was great.
The outdated room facilities. For example - the fridge didn’t work at all. The staff were a bit hit or miss. Some were really friendly but others were quite rude when we needed to ask them a question. The addition of AI cushions etc really cheapened the appearance of some parts of the hotel. We also saw mice in the lobby over several nights.
