Moon Palace Cancun
Hire with Private beach
Carretera Cancun-Chetumal Km 340, 77500 Cancún, Quintana Roo
+52 998 881 6000based on 677 reviews
per night
About Moon Palace Cancun, Cancún
Moon Palace Cancun photos
Rooms
Resort Amenities & Facilities
- Private beach
- Water sport facilities (on site)
- Snorkelling
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Basketball court
Things to do
- Gift shop
- Fishing
- Board games/puzzles
- Game room
- Golf
- Cycling
- Scuba diving
- Diving
- Snorkelling
- Evening entertainment
- Beauty salon
- Mini-golf
- Table tennis
- Pool table
- Water sport facilities (on site)
- Night club
- Basketball court
- Bicycle available
- Boating
- Table football
- Games for adults
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
- Chapel/shrine
Dining
- Wine glasses
- Breakfast included
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Dining room
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Dining table
General
- Family rooms
- Garden view
- Lockers
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Tile/marble floor
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Soap and shampoo provided
- Shampoo
- Body soap
- Dustbins
- Conditioner
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
Family friendly
- Babysitting or child care
- Child-friendly
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
- Games for kids
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Steam room
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Media and entertainment
- Video library
- Flat-screen TV
- Gaming console
- Cable or satellite TV
- Videogames
- Shared lounge/TV area
- Books
- TV
- Stereo equipment
Outdoor
- Water sports equipment
- Porch
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Beach chairs
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Drying rack for clothing
- Washing machine
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Accessibility and suitability
- No smoking
- Pets not allowed
- Designated smoking area
- Disabled access
- Lift
Health and safety
- Daily housekeeping
- Housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
- Fitness room
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Desk
Reviews
Pros +
- So many food choices all day long. (in 1 review)
- Hotel amenities & location are excellent (in 2 reviews)
- We stayed here for a small (less than 40 people) family wedding. (in 2 reviews)
Cons -
- "Very drawn out process booking extras and checking in, +1hr each." (in 1 review)
- There were tons of options available for food choices (in 2 reviews)
- "Particularyly re Agra reservations, though ultimately public relations helped." (in 1 review)
Moon Palace Cancun room booking info
Check in/Check out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
How does Moon Palace Cancun compare to other 5-star hotels in Cancún?
In Cancún, 5-star hotels have average nightly rates of $927. Moon Palace Cancun is $329 cheaper than the city average at just $598/night.
How far is Moon Palace Cancun from Cancun?
Moon Palace Cancun is 7.3 km away from Cancun. You can typically expect your drive time from Moon Palace Cancun to Cancun to be 13min. It might be worth looking up traffic trends near your hotel if you are worried about saving time.
What is the best way to get to Moon Palace Cancun from Cancun?
Another more common option is to just take a taxi or rideshare service from the airport to Moon Palace Cancun. The nearest airport to the hotel is Cancun.
Are there food options at Moon Palace Cancun?
Moon Palace Cancun does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Moon Palace Cancun at +52 998 881 6000. Guests staying at Moon Palace Cancun are welcomed by hotel staff to order room service directly from the kitchen to their room.
Does Moon Palace Cancun have a pool?
Yes, Moon Palace Cancun has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
How close is Moon Palace Cancun to Cancún city centre?
18.6 km separate the front steps of Moon Palace Cancun and the city centre of Cancún, where you can keep busy with restaurants, shopping and of course Playa Delfines, a very popular landmark in Cancún.
What is the phone number for Moon Palace Cancun?
You can reach the main line at +52 998 881 6000.
Does Moon Palace Cancun have Wi-Fi available?
Yes, Moon Palace Cancun has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Moon Palace Cancun?
Yes. If you are looking for a hotel with a fitness centre on-site, Moon Palace Cancun is a great place to stay.
What time is check-out for Moon Palace Cancun?
You can plan to arrive after 15:00 for checking in. Check-out time is 12:00. We advise notifying the front desk of any requests as early as possible.
How much is a room at Moon Palace Cancun?
$859/night is a good average price right now, and some users have even reported deals that start from only $517/night. However, prices can change based on the time of year you’re booking, the type of room you prefer, etc. Fill in the form above to get deals for your trip.
Is there laundry service in Moon Palace Cancun?
Yes, there is. Reach out to Moon Palace Cancun, Cancún for more details on all available laundry services. An iron and an ironing board will also be provided. You can ask for them at the front desk if they are not available in the room.
How many operators does momondo search for hotels in Cancún?
The number of operators available for hotels in Cancún is 4,213 as of April 2025.
When did momondo last update prices for hotels in Cancún?
Prices for hotels in Cancún are refreshed on a daily basis.
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Moon Palace Cancun location: Carretera Cancun-Chetumal Km 340, 77500 Cancún, Quintana Roo